The owner of this website is Wolverine Design, trading as unqshop.com. By accessing and using this website, you accept these terms and conditions of use.
Normal delivery time is between 2-21 days, unless it is a special custom-made item which will take longer. If an item is in stock the dispatch time will be 2 days. If an item is out of stock, then it will take up to 3 weeks.
Delivery to the UK:
In stock: next day to 2 working days
If the item displays several days to dispatch: dispatch days + 2 or 3 working days
Delivery to Europe:
In stock: 3 to 5 days
If the items display several dispatch days: dispatch days + 3 to 5 working days
Rest of the World:
In stock: between 5 to 10 working days
If the item displays several dispatch days: dispatch days + 5 to 10 working days
All with the Data Protection Act 1998 delivery for items to the U.K is based on the weight and size of the item. A charge is made for delivery to the rest of the World (rate is calculated by the size of the package). In order to provide the fastest and cheaper services, we do use courier companies and the local mail services depending of the nature and size of the package. Any orders placed between Monday and Friday will be dispatched the next day.
We only accept payment made by PAYPAL; Credit Cards using our web shop or by phone, Bank transfer upon setting up a customer account with us or cash on the pickup of the order.
When using our services, you will be asked to disclose some of your details, we will use these details in a safe and secure manner, in accordance with the Data Protection Act 1998.
RECEIVING YOUR GOODS
When you are presented with your goods, please do inspect the packaging before accepting the delivery, as all boxes and parcel leave from here as good as new. You, the customer has the responsibility, to report any packages arriving damaged or in an obvious bad shape, immediately to the driver. Open it and carefully check the contents and condition and make the driver aware of the damage. All damaged parts must be signed for damaged. All packaging MUST be retained until the problem has been resolved. Wolverine Design will not be held responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
RESPONSIBILITY OF PURCHASE
Each item we sell here at Wolverine Design, are sold brand new, we use original packaging from the manufacturer. At NO point will we sell, used, damaged or unsealed items as we strive to give the best quality product and offer value for money.
RETURNS AND GUARANTEE
If you do return any items, please ensure that it is properly wrapped in its original packaging and that you arrange insurance on the value of the item, as we will not accept responsibility for any damages, lost or theft during the trip back to us. We will under no circumstances refund the shipping value or pay for the delivery return fees.
Certain items cannot be returned as they are special orders; these products will be non-refundable, not returnable, unless there is a serious fault. Any custom-made parts are made only on order.
If you are eligible for a refund, we will need your PayPal email address and any refunds will be processed within 3 days. If payed by card, we will not need any information from you, the value of the order will be refunded straight back into your bank account.
If it is a return, a refund will be sent within 3 days after receiving the item back.
If it is a claim, a refund will be sent within 3 days after the claim date.
Through our work ethic, we strive to provide accurate information but cannot guarantee every detail is 100% correct. Therefore, we insist you verify every piece of information before placing your order, as we aim to provide and help you while processing your purchasing decisions.
We will not take any responsibility for inaccurate information, part name or number, year model. Some items may vary in colour from the web shop pictures, through to different lights and angles. We will not review or change our prices if a mistake has been made. Thanks for your understanding.
If you have any complaints, queries, comments or suggestions, please feel free to contact us at firstname.lastname@example.org.